Frequently Asked Questions
Everything you need to know about your Altuzarra experience.
What is your shipping policy?
We offer complimentary standard shipping on all domestic orders. International shipping rates are calculated at checkout based on the destination and weight of the package.
How can I return or exchange an item?
Items in their original, unworn condition with tags attached may be returned within 14 days of delivery. Please use our online portal to generate a prepaid return label.
Are your products available for pre-order?
Yes, select runway pieces are available for pre-order. These items are shipped as soon as they become available, and specific delivery windows are noted on the product page.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I determine my size?
Altuzarra uses French sizing. We provide a comprehensive size guide on each product page to help you find the perfect fit based on your body measurements.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately for shipment. We are unable to guarantee modifications or cancellations, but please contact our concierge team for assistance.